> ## Documentation Index
> Fetch the complete documentation index at: https://docs.kha.im/llms.txt
> Use this file to discover all available pages before exploring further.

# Microsoft

> Product Manager on Microsoft Fraud Protection

<img src="https://mintcdn.com/kha-c50382b4/tqQWqYLJOFEEcD8O/images/logos/microsoft.png?fit=max&auto=format&n=tqQWqYLJOFEEcD8O&q=85&s=6690e4d17f5e910736edfbd8f72853e1" alt="Microsoft logo" style={{ width:"80px",height:"80px",borderRadius:"50%",border:"1px solid rgba(255, 255, 255, 0.1)",marginBottom:"24px" }} width="500" height="500" data-path="images/logos/microsoft.png" />

**September 2021 - October 2022**

## Role

Product Manager at Microsoft, working on Microsoft Fraud Protection.

## What I Worked on

Drove strategy, user research, ideation, design, and product development for Microsoft Fraud Protection, an enterprise fraud detection and prevention platform used by major payments providers and Fortune 500 merchants.

## Key Accomplishments

* **Implemented enterprise authentication flows and expanded role-based access control (RBAC)**
* **Launched React Native SDK** to support mobile integrations, driving broader adoption and developer enablement
* **Created and guided instructional training sessions** with 3 global partner companies, building product understanding and accelerating onboarding

<Callout icon="building">
  **Customer Impact**: Worldline, a leading European payments provider, used our RBAC implementation to streamline access management for their team and Fortune 500 merchant clients.
</Callout>

## How I Approached Enterprise Delivery

<Steps>
  <Step title="Research & requirements">
    Worked directly with enterprise customers (like Worldline) to understand their authentication and access control needs. Documented technical requirements and compliance considerations.
  </Step>

  <Step title="Design & spec">
    Designed authentication flows and RBAC models that balanced security, usability, and flexibility. Created detailed specs for engineering.
  </Step>

  <Step title="Development & testing">
    Partnered with engineering through implementation, reviewing designs and testing flows. Ensured the solution met enterprise security standards.
  </Step>

  <Step title="Rollout & training">
    Launched features to customers with comprehensive documentation and training.
  </Step>
</Steps>

## Product Manager Intern (June 2020 – September 2020)

Before my full-time role, I worked as a Product Manager Intern on the same team:

* \*\*Scoped, designed, developed, and documented \*\*[**open-source apps**](https://github.com/microsoft/Dynamics-365-Fraud-Protection-Samples/tree/master/power%20app%20sample) to empower customers to extend Microsoft Fraud Protection for unique business needs
* **Unlocked flexibility** for customers with custom requirements, increasing adoption and reducing bespoke feature requests
* **Created detailed **[**documentation**](https://learn.microsoft.com/en-us/dynamics365/fraud-protection/extensibility-setup)**, instructional videos, and templates** to guide users through setup and customization

## What I learned

* How to build enterprise features that meet strict security and compliance requirements
* The importance of RBAC and authentication flows in multi-tenant systems
* How to enable developers through SDKs and documentation
* The value of training and education in driving enterprise adoption
* How to balance flexibility (open-source extensions) with standardization (core product features)