Role
Product Manager at Microsoft in Redmond, WA (Remote), working on Microsoft Fraud Protection.What I worked on
Drove strategy, user research, ideation, design, and product development for Microsoft Fraud Protection—an enterprise fraud detection and prevention platform used by major payments providers and Fortune 500 merchants.Key accomplishments
- Implemented enterprise authentication flows and expanded role-based access control (RBAC), enabling leading European payments provider Worldline to provide streamlined access for their team and major F500 merchant clients
- Launched React Native SDK to support mobile integrations, driving broader adoption and developer enablement
- Created and guided instructional training sessions with 3 global partner companies, building product understanding and accelerating onboarding
Customer impact: Worldline, a leading European payments provider, used our
RBAC implementation to streamline access management for their team and Fortune
500 merchant clients.
How I approached enterprise delivery
1
Research & requirements
Worked directly with enterprise customers (like Worldline) to understand
their authentication and access control needs. Documented technical
requirements and compliance considerations.
2
Design & spec
Designed authentication flows and RBAC models that balanced security,
usability, and flexibility. Created detailed specs for engineering.
3
Development & testing
Partnered with engineering through implementation, reviewing designs and
testing flows. Ensured the solution met enterprise security standards.
4
Rollout & training
Launched features to customers with comprehensive documentation and
training. Conducted training sessions with 3 global partner companies to
ensure successful adoption.
Product Manager Intern (June 2020 – September 2020)
Before my full-time role, I worked as a Product Manager Intern on the same team:- Scoped, designed, developed, and documented open-source apps to empower customers to extend Microsoft Fraud Protection for unique business needs
- Unlocked flexibility for customers with custom requirements, increasing adoption and reducing bespoke feature requests
- Created detailed documentation, instructional videos, and templates to guide users through setup and customization
What I learned
- How to build enterprise features that meet strict security and compliance requirements
- The importance of RBAC and authentication flows in multi-tenant systems
- How to enable developers through SDKs and documentation
- The value of training and education in driving enterprise adoption
- How to balance flexibility (open-source extensions) with standardization (core product features)